Refund Policy

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

1. Introduction

Wings Over ("we," "us," "our," or "the Company") operates the website located at wingsovereat.click and provides food ordering services to customers across the United States. We understand that issues can arise with food orders, and we strive to resolve all concerns in a fair, timely, and transparent manner.

This Refund Policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, and any applicable state regulations governing food service businesses. By placing an order through our website, you agree to the terms set forth in this policy.

If you have any questions or concerns about this policy, please do not hesitate to contact us at [email protected] before placing your order.

2. Eligibility Conditions for Refunds

We want every customer to be fully satisfied with their Wings Over experience. Refunds may be issued under the following circumstances:

• Incorrect Order: You received items that were different from what you ordered, including wrong flavors, wrong quantities, or missing items from your order.
• Food Quality Issues: The food you received was undercooked, spoiled, contaminated, or otherwise failed to meet reasonable quality and safety standards.
• Allergic Reactions / Undisclosed Ingredients: If you specified dietary restrictions or allergen concerns at the time of ordering and your order was prepared without regard to those specifications, you may be eligible for a refund.
• Order Not Delivered: Your order was charged but never delivered to your specified delivery address, and there is no record of successful delivery.
• Significantly Late Delivery: Your order arrived significantly later than the estimated delivery time provided at checkout, rendering the food unsuitable for consumption.
• Duplicate Charges: You were charged more than once for the same order due to a technical or billing error on our part.
• Order Cancelled by Wings Over: If we cancel your order for any reason, you are entitled to a full refund.

Refunds will not be issued for dissatisfaction based solely on personal taste preferences, as food quality is subjective and our products are prepared according to standard recipes and methods.

3. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for refunds:

• Orders where the customer provided an incorrect delivery address and the food was delivered to that address.
• Food items that were consumed entirely or substantially before a complaint was made.
• Dissatisfaction based solely on personal taste preferences when the order was prepared correctly as specified.
• Promotional or discounted items offered as part of a limited-time special, unless they arrive in an unacceptable condition.
• Delivery fees, service fees, and applicable taxes, except in cases where Wings Over is at fault for the failed or non-delivery.
• Digital gift cards or promotional credits already redeemed against a completed order.
• Orders where the refund request is made beyond the applicable timeframe specified in Section 4 below.
• Customization requests that were clearly communicated to the customer as unavailable or unavailable to guarantee (e.g., specific spice levels subject to chef discretion).

4. Timeframes for Refund Requests

To be eligible for a refund, you must submit your refund request within the following timeframes from the time of delivery or expected delivery:

We strongly encourage customers to inspect their orders upon receipt and contact us as promptly as possible. Requests submitted after these deadlines will be reviewed on a case-by-case basis at our sole discretion, and we cannot guarantee a refund will be issued.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps:

1. Document the Issue: Before contacting us, take clear photographs of the food items received, the packaging, and any visible defects or discrepancies. This documentation will help us process your request faster.
2. Contact Us Directly: Reach out to our customer support team via email at [email protected]. You may also visit our website at wingsovereat.click to access our contact form or support portal.
3. Provide Required Information: In your refund request, include the following details:
   • Your full name and contact information
   • Your order number or confirmation number
   • The date and time of your order
   • The delivery address used for the order
   • A clear description of the issue or reason for the refund request
   • Photographic evidence supporting your claim (where applicable)
4. Await Confirmation: Once we receive your request, our team will send you an acknowledgment email within 1 business day confirming receipt of your claim.
5. Review and Decision: Our customer support team will review your request, which may include verifying your order details, reviewing photographs, and consulting with our kitchen or delivery partners. We aim to complete this review within 2 to 3 business days.
6. Refund Issuance: If your refund request is approved, we will process the refund to your original payment method or issue store credit, as applicable. You will receive a confirmation email notifying you of the outcome.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on the payment method used at the time of purchase:

Please note that these timeframes represent the time it takes for Wings Over to initiate the refund. Your bank or financial institution may require additional time to post the credit to your account. If you do not see your refund within the timeframe listed above, please first check with your bank before contacting us.

7. Partial Refunds

In some circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only certain items from your order were incorrect, missing, or unsatisfactory, while the remainder of your order was delivered correctly and in acceptable condition.
• The food arrived in a partially acceptable condition — for example, some items were correct but others were missing or incorrect.
• A delivery was significantly delayed but the food was still consumable upon arrival.
• The customer accepted partial compensation (such as a discount or promotional credit) as a resolution for a prior issue.
• A portion of an order was consumed before the complaint was submitted, indicating that only part of the order was unsatisfactory.

In all partial refund cases, the refund amount will be calculated based on the proportional value of the affected items relative to the total order amount, minus any applicable fees that are non-refundable. Our customer support team will communicate the exact refund amount before it is processed.

8. Exchange Policy

Due to the perishable nature of food products, Wings Over does not offer direct exchanges of delivered food items as a standard practice. However, we understand that mistakes happen, and we will work with you to find an appropriate resolution, which may include:

• Re-delivery of Correct Items: If your order contained incorrect items, we may, at our discretion, arrange for a re-delivery of the correct items at no additional charge, subject to availability and location.
• Store Credit: In lieu of a monetary refund, we may offer store credit equivalent to the value of the affected items, which can be used toward a future order.
• Full or Partial Monetary Refund: As described in Sections 2 and 7 of this policy.

Any exchange or re-delivery arrangement must be requested within the same timeframes outlined in Section 4 of this policy and is subject to the availability of delivery personnel and kitchen capacity at the time of the request.

9. Cancellation Policy

We understand that plans can change. The following cancellation terms apply to orders placed through wingsovereat.click:

9.1 Cancellation Before Order Preparation

If you wish to cancel an order, please contact us immediately at [email protected]. Orders can be cancelled for a full refund within 5 minutes of order placement, provided that our kitchen has not yet begun preparing your order. Due to the real-time nature of food preparation, this window is very short.

9.2 Cancellation After Order Preparation Has Begun

Once your order has entered the preparation stage, cancellations may not be possible, and refunds will not be issued for orders that have already been prepared. If our kitchen has already started working on your order, you will be notified of this when you contact us.

9.3 Cancellation by Wings Over

We reserve the right to cancel any order at our discretion due to circumstances including but not limited to: ingredient unavailability, operational issues, events beyond our control, inability to confirm the delivery address, or suspected fraudulent activity. In the event that Wings Over cancels your order, you will receive a full refund processed to your original payment method within the timeframes outlined in Section 6.

9.4 Scheduled Orders

If you have placed a scheduled future order through our website, you may cancel or modify the order up to 1 hour before the scheduled delivery time at no charge. Cancellations made within 1 hour of the scheduled delivery time will be treated in accordance with Section 9.2 above.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to follow the dispute resolution process outlined below:

10.1 Internal Escalation

If your initial refund request is denied or you are unsatisfied with the resolution offered, you may request an escalation of your case to a senior member of our customer support team. Please reply to your original support email or send a new email to [email protected] with the subject line "Refund Dispute Escalation – [Your Order Number]". Our senior team will review your case and respond within 3 to 5 business days.

10.2 Chargeback and Payment Dispute Process

If you believe a charge was made to your account in error and have not been able to resolve the issue directly with Wings Over, you have the right to dispute the charge with your bank or credit card issuer. Under the Fair Credit Billing Act (FCBA), you may dispute unauthorized or incorrect charges on your credit card statement. We recommend attempting to resolve the issue directly with us first, as chargebacks initiated without prior contact may result in delays in resolution.

10.3 Consumer Protection Agencies

Customers in the United States may also file a complaint with the Federal Trade Commission (FTC) at ftc.gov, or with their applicable state consumer protection agency, if they believe their consumer rights have been violated. California residents may also contact the California Department of Consumer Affairs.

10.4 Informal Negotiation

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith informal negotiation for a period of no less than thirty (30) days from the date the dispute is first raised in writing.

11. Special Circumstances and Force Majeure

Wings Over shall not be held liable for delays, non-deliveries, or order failures caused by circumstances beyond our reasonable control, including but not limited to: severe weather events, natural disasters, public health emergencies, government-mandated restrictions, utility outages, civil unrest, or other force majeure events. In such cases, we will make every effort to notify affected customers promptly and offer refunds or store credits as appropriate given the circumstances.

12. Modifications to This Policy

Wings Over reserves the right to update or modify this Refund Policy at any time to reflect changes in our business practices, applicable laws, or operational procedures. Any changes to this policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services following the posting of any changes constitutes your acceptance of the revised policy.

13. Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which the customer is located or the state in which Wings Over operates. Customers are also protected by applicable federal consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC).

14. Contact Information

For all refund-related inquiries, cancellations, or disputes, please contact our customer support team using the information below. We are committed to responding to all inquiries within 1 to 2 business days.